Automate Appointment Reminders . Your hotel experience is improved when you, by the touch of a button, can close the [...] blinds or press a button to let [...] the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. There are multiple ways to increase hotel revenue during low occupancy and from these we’ve handpicked some that can be easily implemented. Four Ways to Improve Efficiency in Front Desk and Administrative Workflows When emergencies hit and you have found your practice is understaffed, it is easy for things to fall behind. Hotel front desk secrets: 9 ways to improve your stay. In this blog, we’ll discuss different ways that can add value to your business and help achieve full hotel occupancy as well. This will improve the hotel’s processes and keep things running smoothly, while catering to every type of guest. Marriott unveiled a new ad campaign this week that encourages consumers to "Travel Brilliantly." If it’s a success, it might be time to do this permanently. Hotel front desk software is part of a property management module (PMS) and is designed to facilitate the management of guests with regard to check-in-check-out, reservations and billing, and in room management. Samantha Shankman, Skift - Mar 12, 2015 6:00 am. Quotes By Emotions . While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. The key to doing this is by increasing your staff productivity, so you get the most from every hour an employee spends on the clock. People in guest services, therefore, need to be comfortable promoting products and services. Ever wondered what the person at the front desk is really thinking when checking you into a hotel? Here are six ways you can improve your front office efficiency and make the day-to-day less stressful and more enjoyable for your staff. Warren Glick. But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. Hoteliers and property managers should be especially conscious of their property’s wasteful practices. First up, what are the main responsibilities of a hotel front office? Different types of properties use their receptions differently but there are a few things every business can do to improve. Focus on … Saved from mix.com. Mobile check in at your hotel. #4 – Think Creatively for Enhanced Cleanliness . 1. As a hotelier, you’re familiar with the high costs of utilities. For example, allow a front desk agent to change a guest’s reservations or … If you are looking for hotel revenue generating ideas when occupancy level is low, this article is for you. Some luxury boutique hotels have removed the physical front desk counter altogether. Your mom was right: you only get one chance to make a first impression.. That's why it's so important to make it a good one. 6 Ways to Make Your Hotel More Sustainable By Alex Gaggioli, September 21, 2016. Skift Take. Remote check-in can be web-based or through a dedicated mobile app. Remember, the customer experience starts long before a guest even arrives at your hotel and it doesn’t end when they leave. Every staff member in your hotel must work to the same standards and be willing to field enquiries or engage in small talk at all times, whether it’s a waiter or a cleaner. 13 August 2015. Providing a high-quality guest experience via first-rate hotel management takes time and dedication. The hotel industry is one that requires balancing the needs of your customers and balancing the needs of your labor budget. You must always greet guests with a smile, and try to anticipate their needs by being attentive. Your hotel’s profitability directly correlates to the guest experience and customer service you provide. In his article, we’ll see 5 ways to optimize front desk operations, no matter the property type or size. Your hotel experience is improved when you, by the touch of a button, can close the blinds or press a button to let the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. Ways to improve your hotel’s productivity. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. It’s not beneficial for our hotels and it’s definitely not good for guests. Complete the short form to get your complimentary guide. When you are working at a front desk in a hotel, interpersonal skills are crucial to succeeding. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. 10 Ways to increase productivity. For restaurateurs, your customer's first impression occurs at your front desk - the place where they receive their first taste of your service. Personalize the experience for groups . Many luxury and boutique hotel guests still want personalized front desk service while using technology. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Expert tip: A genuine smile is the first step in being proactive. Quotes. This enables your property to leave the check-in process to the guest. In ways both big and small, your team relies on customers to make ends meet. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. May 2018 5 Comments. Introduction. Words Hurt Quotes.. One of the ways to incorporate technology into the hotel check-in process is to allow for remote check-in. Improving Front Desk Service. Wasteful water, electricity, and labor practices can drive your operational costs up. Hence, communication within and out of front office department needs to be vibrant and positive. Quotes By Genres. And the only way to do that is to test and improve your concepts over time. For big groups, it’s essential to assign a point person to greet event planners and organizers on their arrival day. Front office communication with other departments can make or break the guests’ stay at the hotel. In this guide we explore 5 Ways in which your Reservations and Front Desk teams can drive ADR performance. How can you do this? 5 Ways Hotels Can Make A Place in Customer’s Heart. This can be quite difficult, especially for B&B operators with minimal staff. However, if your staff is cross-trained it is much easier for your practice to run smoothly. Be my guest: 7 ways to improve service ... For example, if you have a front desk clerk who is unable to address a minor customer complaint about a customer’s bill without bringing in management, the resulting slowdown in service and compromised operational efficiency can have a disproportionately large impact and result in an encounter that creates more than one frustrated customer. There are days when our hotels are extremely busy and often stressful, especially during peak seasons. For an extra challenge, be inspired by team-focused hoteliers who implemented a “Beat the System” challenge, where the front office and F&B teams competed against the hotel’s pre-stay upselling tool. Hotel Front Desk Secrets: 9 Ways to Improve Your Stay. To which I reply, "We beleaguered, nickel-and-dimed hotel … Because your hotel management system can give your front desk staff plenty of information related to a customer’s preferences, history, and current booking, give them expanded responsibilities to change or enhance that guest’s booking—responsibilities that might once have resided only with senior staff. 1. Automate daily tasks to keep teams focused on … Imagine a front desk agent losing his or her bearings during these times. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Instead, visitors sit in a modern lounge area with snacks and drinks, and the hotel staff members check them in. Friendly and personal interactions shouldn’t just be reserved for the conversation between guests and front desk staff. 1. 4 ways to build a smart front desk for hotel owners to simplify a hotel’s check-in and checkout process: The use of sophisticated technologies can help hotel owners elevate every aspect of guest experience. Smart hotel owners know the importance of going beyond a guest’s expectations to provide an exceptional service. You need to ground your actions in raw results and data. The front desk can be a hotel’s weakest link or strongest source of sales generation. And, technology is indeed making it simple everyday. Importance of Front Office Communication. An inefficient front office will signal disarray within the rest of the company, even if that’s not true. Feb 18, 2019 - Current and former hotel front desk staffers share their pet peeves, offer insider advice, and reveal how (and how not) to get an upgrade. Obviously, to offer flexible guest arrival and guest departure times, you need to adjust your own administrative schedule. Hotel Guest Experience and Customer Service. promoveo-technology.com. A lot of these gadgets have real value, but arguably, the easiest and cheapest way to enhance the experience is to have better communication with your guests. share this article. Imagine a front desk agent losing his or her bearings during these times. promoveo-technology.com. Although CEOs … Best of all, it allows guests to browse and book their room of choice. While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. 1 min. There’s your glimpse of the big picture, along with 18 ways to get more bookings and boost your hotel’s bottom line. Converting from paper forms to hotel audit software will improve your hotel operations in four ways: Automate daily tasks to keep teams focused on your standards; Streamline housekeeping and hotel maintenance processes; Create an efficient issue management processes; Empower teams to easily make decisions to drive business improvement . Driving revenue at a hotel starts with the heart of the property: the front line. It’s not beneficial for our hotels and it’s definitely not good for guests. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. How to make it happen. It is also very important that you know your hotel's safety protocols so you can handle stressful and/or threatening situations. If you need help implementing the techniques above, don’t be afraid to give us a shout. Hotels are frequently told how the latest tech tool will improve the guest experience. Insights. 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